Frequently Asked Questions and Policies

  1. What equipment does Lending Hands not accept as donations and what is needed?

         We do not accept scooters, electric wheelchairs, lift chairs, hoyer lifts, medications, breathing equipment, tubing, blood pressure equipment, diapers, slings, boots, hospital beds and certain other items.  Currently, we do not need Crutches, 4-Wheel Walkers w/seats, canes  and 2-Wheel Walkers.  We Need--Bath Transfer Benches, Commodes, Shower Chairs, Walking Canes, Sock-aides and Bariatric Wheelchairs (for those over 300 lbs).  Please call or e-mail us concerning any of these or other items. Call us at 269-567-4381 or e-mail to info@lendinghandsmi.org.

  2. Does Lending Hands provide for pick-up and delivery?

    Unfortunately, we do not have the means to do pick-up and delivery. All equipment must be picked up and returned by the client or a designated person.

  3. How long may I borrow the equipment?

         You may borrow the equipment up to seven months. Unfortunately, we do not have enough equipment to give away for an extended period of time. Since we started in 2005, we have lost over $280,000 worth of equipment that has not been returned.

  4. May I just drop by to borrow equipment?
    We suggest you call ahead, 269-567-4381, before you need the equipment or check the availability of equipment on our website by clicking on the Equipment link at the top of this page. Sometimes we may not have the equipment you need and we don't want you to make a trip for nothing.
  5. When is Lending Hands open for business?

          4th of July Holiday Closing times -- CLOSED, Monday, July 3rd, CLOSED, Tuesday, July 4th & CLOSED, Wednesday, July 5th.

         Lending Hands regular hours of operation are Monday, Wednesday and Friday from 9:00 AM to 3:00 PM, Thursday from 10:00 A.M. to 1:00 P.M. and Saturday from 9:00 AM to Noon. We are closed Tuesday, Sunday and most holidays.  

     

     

     

     

     

  6. What is the Cost to LH for Equipment That is Not Returned?

    As of the end of December, 2015, 9% of our clients did not return the equipment we loaned to them for our 9 month loan period.  Since our start in 2005 this has cost Lending Hands over $260,000.

  7. Does Lending Hands accept financial donations?

         Yes, we accept financial donations. We have donation envelopes we can send you or you may mail in a donation. Make checks payable to Lending Hands. You will be provided a receipt for your donation. All donations are deductible within the limits of the law. Lending Hands is a 501-c-3 tax-exempt non-profit organization. Memorials and matching gifts accepted.

  8. Does Lending Hands provide a receipt for donated equipment?
    Yes, if requested, we will provide you with a receipt for the equipment you donate. We do not provide an estimate of the dollar value. You must determine the dollar value with the person who does your tax return. All donations are deductible within the limits of the law.
  9. How may I volunteer with Lending Hands?

    Please give us a call if you wish to volunteer with Lending Hands. We will arrange a day and time for you to visit our facility and see what we do. You will observe the various volunteer opportunities we provide. Call us at 267-567-4381 or e-mail us at info@lendinghandsmi.org.   We do not take court appointed community service.

  10. What is Lending Hands' service area?

    We assist people with equipment who live in Allegan, Calhoun, Cass, Kalamazoo (including Hickory Corners), St. Joseph and Van Buren counties in SW Michigan. We do not provide equipment for those living outside our 6 county service area.  For loan programs outside our service area (for rest of Michigan, Northern Indiana and Wisconsin) go to this website -- www.loanclosets.org.   

  11. Does Lending Hands take donations of equipment?

    We take donations of the same kinds of equipment we loan out. We suggest you call or e-mail us before donating equipment. Call us at 269-567-4381 or e-mail to info@lendinghandsmi.org. We do not take lift chairs, breathing equipment, scooters, electric wheelchairs or hospital beds.

  12. How do I contact Lending Hands?
    You may contact us by telephone, 269-567-4381, FAX at 269-567-4381 or e-mail at info@lendinghandsmi.org.
  13. Need a speaker for your next meeting?

         Lending Hands can provide a speaker for your next meeting to talk about our organization and how we work to help others. We have given presentations to community groups, service clubs, church groups, health care groups and more. Call our office at 269-567-4381 or e-mail us at info@lendinghandsmi.org to reserve a speaker and presentation.

  14. What They Say About Lending Hands?

         "All Volunteer --- Really??"

         "How would Charity Navigator rate an agency that provided a no-cost, no-means-test, equipment loaning service, on the honor system?  Maybe we have not seen such an animal before?  Add to that the constant improvement of the service and reduction of the rate of loss all in the face of increasing demand and rising costs?  Impossible? NO, it's Lending Hands!"

         J.O.--Kalamazoo

        

  15. How to Care for The Equipment.

         Take Care of The Equipment! While you are borrowing equipment from Lending hands, please take care of the equipment. Following are some hints: 1. All bath seats should be dried off after each use. Once a week clean with bleach type cleaner. 2. Wheelchair seats and backs should be cleaned once a week with bleach type cleaner. The same for foot rests. 3. Toilet seats, Hi-Rise with or without handles and commodes should be cleaned every other day with bleach type cleaner. 4. Do not put commodes in showers or bath tubs to use as a bath seat. This causes rusting on the legs and handles. 5. Walkers, 2-wheeled and 4-wheeled with seat, should be cleaned once a week with bleach type cleaner. Be sure wheels are free of animal hair. 6. Do not store equipment outside. Keep equipment under cover and in a dry location. 7. If you experience a problem with your equipment immediately call Lending Hands to obtain a replacement, 269-567-4381 8. Be sure to return equipment on or before the 7 month return date. If you lose your paperwork or did not receive it, please call Lending Hands, 269-567-4381, for a copy of your paper work. 



Restoring Lives, Providing Comfort and Sharing Social Responsibility

Lending Hands of Michigan, Inc. · 2403 Helen Ave., Portage, MI 49002
269-567-4381